body, h1, h2, h3, h4, html, img, li, p, pre, ul {
    margin: 0;
    padding: 0;
    border: 0;
}

body, button, html, input, pre, textarea {
    font-family: "Helvetica Neue",Helvetica,"Microsoft Yahei",Arial,sans-serif;
}

body, html {
    width: 100%;
    height: 100%;
    border: 0;
    overflow: hidden;
}

body {
    background: #fff;
    -webkit-text-size-adjust: none;
}

h1, h2, h3, h4 {
    font-weight: 400;
}

ul {
    list-style: none;
}

a {
    text-decoration: none;
}

img {
    border: none;
}

textarea {
    overflow: auto;
}

embed {
    width: 100%;
}

* {
    scrollbar-face-color: #bbb;
    scrollbar-arrow-color: #bbb;
    scrollbar-3dlight-color: silver;
    scrollbar-highlight-color: #bbb;
    scrollbar-shadow-color: #bbb;
    scrollbar-darkshadow-color: silver;
    scrollbar-track-color: #eee;
}

pre {
    border: 0;
    background: 0;
    white-space: pre-line;
    word-break: normal;
}

::-webkit-scrollbar {
    width: 6px;
    height: 16px;
}

::-webkit-scrollbar-track {
    background-color: #ddd;
}

::-webkit-scrollbar-track-piece {
    background-color: #f3f3f3;
    -webkit-border-radius: 3px;
}

::-webkit-scrollbar-thumb {
    background-color: #ccc;
    border: solid 1px silver;
    border-radius: 3px;
}

::-webkit-scrollbar-corner {
    background-color: #f3f3f3;
}

::-webkit-resizer {
    background-repeat: no-repeat;
    background-position: bottom right;
}

::-webkit-scrollbar-thumb:hover {
    background-color: #bbb;
}

.clearfix:after {
    content: ".";
    display: block;
    height: 0;
    clear: both;
    visibility: hidden;
}

.text {
    font-size: 14px;
}

.grey {
    color: #999;
}

.grey12 {
    color: silver;
}

.ser-info {
    height: 36px;
    margin: 0 auto;
    text-align: left;
    position: relative;
    padding-left: 15px;
    float: left;
    line-height: 36px;
    padding-top: 9px;
}

    .ser-info .logo {
        float: left;
        margin-right: 10px;
        line-height: 36px;
    }

.logo, .ser-company {
    display: none;
}

.ser-name {
    margin-left: 10px;
    font-size: 14px;
    display: none;
}

.connect-info, .ser-company {
    font-size: 12px;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
}

.connect-info {
    width: 100%;
    max-width: calc(100vw - 50px);
}

.ser-info .logo img {
    max-width: 100px;
    max-height: 32px;
    display: inline-block;
    vertical-align: middle;
}

.quite {
    padding-top: 8px;
    font-size: 12px;
}

.container {
    height: 100%;
    width: 100%;
    border: 0;
}

.header {
    height: 50px;
    background-color: #19caa6;
    color: #fff;
}

.pc-chat .header {
    width: 100%;
}

.pc-chat .ser-info {
    box-sizing: border-box;
    width: calc(100vw - 80px);
    padding-top: 0;
    height: 50px;
    line-height: 50px;
}

    .pc-chat .ser-info .logo {
        line-height: 50px;
    }

.pc-chat .ser-company {
    width: calc(100% - 160px);
}

    .pc-chat .ser-company.no_image {
        width: calc(100% - 80px);
    }

.pc-chat .qimo_content {
    height: 450px;
}

.corner-btn {
    position: absolute;
    z-index: 120;
    height: 20px;
    bottom: 12.5px;
    top: 12.5px;
    width: 80px;
    right: 5px;
}

.chat-close, .chat-min, .chat-voice, .chat-voice.close {
    font-size: 20px!important;
    width: 16px;
    height: 16px;
    display: inline-block;
    cursor: pointer;
    float: right;
    background-size: 16px 16px;
    background-position: 5px 5px;
    padding: 5px;
    padding-top: 2px;
}

.wap-chat-voice {
    display: inline-block;
    margin-left: 10px;
    width: 24px;
    height: 100%;
    text-align: center;
    cursor: pointer;
}

    .wap-chat-voice .iconfont {
        line-height: 100%;
        text-align: center;
        font-size: 20px;
        vertical-align: middle;
        cursor: pointer;
        color: #f4f4f4;
    }

.m7_content {
    position: absolute;
    height: auto;
    top: 50px;
    bottom: 130px;
    right: 0;
    left: 0;
    background-color: #f7f7f7;
    overflow-y: auto;
    display: block;
}

.conversation {
    list-style: none;
    padding: 12px;
}

.footer {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: 130px;
    background: #fff;
    border-top:1px solid #e5e5e5;
}

.wap-footer {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: auto;
    background: #fff;
}

.msg-input {
    display: block;
    margin-top: 2px;
    position: absolute;
    bottom: 25px;
    left: 0;
    right: 10px;
    top: 5px;
    height: 90px;
}

.input-box {
    display: block;
    left: 0;
    height: 70px;
}

    .input-box textarea {
        width: 100%;
        resize: none;
        height: 60px;
        border: 0;
        padding: 5px 0 5px 8px;
        outline: 0;
        font-size: 16px;
    }

.msg-toolbar-footer {
    position: absolute;
    bottom: 0;
    right: 0;
    left: 0;
    height: 30px;
    display: block;
}

    .msg-toolbar-footer input {
        width: 58px;
        height: 28px;
        line-height: 28px;
        text-align: -moz-center!important;
        text-align: center;
        color: #fff;
        border: 0;
        border-radius: 4px;
        outline: 0;
        cursor: pointer;
        background-color: #19caa6;
        font-size: 14px;
    }

#chatmsg_submit {
    width: 40px;
    height: 100%;
    text-align: -moz-center!important;
    text-align: center;
    color: #fff;
    border: 0;
    border-radius: 5px;
    outline: 0;
    cursor: pointer;
    background-color: #19caa6;
    font-size: 14px;
    line-height: 24px;
}

.evaluation_easy input {
    display: inline-block;
    height: 21px;
    padding: 0 14px;
    background-color: #19caa6;
    border: 0;
    border-radius: 2px;
    color: #fff;
    text-shadow: 0 -1px 0 rgba(0,0,0,.25);
    box-shadow: -.5px -.5px .5px rgba(0,0,0,.15) inset;
    line-height: 21px;
    text-decoration: none;
    cursor: pointer;
    margin: 0 auto;
    font-size: 12px;
}

#chatmsg_submit {
    padding: 0;
    margin: 0;
    border: 0;
    -webkit-appearance: none;
    -moz-appearance: none;
}

.msg-toolbar-footer input:hover {
    background-color: #1ed4b4;
}

.msg-toolbar-footer span {
    display: block;
    float: right;
    height: 24px;
    margin: 1px 8px 1px 0;
    text-align: center;
}

.msg-toolbar {
    height: 24px;
    border-top: 1px solid #ddd;
}

    .msg-toolbar span {
        margin: 1px 3px;
        height: 21px;
    }

.face-con {
    display: none;
    position: absolute;
    width: 100%;
    height: 0;
    left: 0;
    right: 0;
    background-color: #eee;
    top: 0;
    overflow-x: auto;
    z-index: 10;
}

    .face-con li {
        float: left;
    }

#face-btn, #moor-btn, #question-btn, .appraise-btn, .msg-toolbar #file-btn, .msg-toolbar #image-btn, .replace-btn, .video-btn {
    margin-top: 3px;
    margin-left: 10px;
    width: 20px;
    height: 20px;
    cursor: pointer;
    float: left;
    position: relative;
    color: #888a92;
}

#moor-btn {
    cursor: pointer;
}

#question-btn {
    display: none;
}

.appraise-btn, .replace-btn {
    display: none;
}

.msg-toolbar #image-btn {
    width: 22px;
}

#file-btn {
    width: 22px;
}

.emoji-face {
    width: 25px;
    height: 25px;
    display: inline-block;
    cursor: pointer;
    background: url(../images/emoji.png) no-repeat;
}

.outer-left, .outer-right {
    float: right;
    width: 80%;
    position: relative;
    clear: both;
    font-size: 14px;
    margin-left: 40px;
    margin-right: 3px;
}

.outer-left {
    float: left;
}

.outer-iframe-left {
    float: left;
    position: relative;
    clear: both;
    padding-top: 5px;
    margin-left: 40px;
}

.outer-right:before, .outer-right > i { /*!*border-color: #66afe9 transparent transparent;*!*/
}

.service {
    margin-right: 10px;
    margin-top: 5px;
    background-color: #feffff;
    display: inline-block;
    padding: 10px 10px;
    float: left;
    word-break: break-all;
    word-wrap: break-word;
    color: #000;
    border-radius: 3px;
    max-width: 100%;
    box-sizing: border-box;
    border: 1px solid #e5e6e7;
}

    .flow_btn_mseeage .flow_tip p, .flow_list_mseeage p, .service .robot_text_msg p {
        min-height: 18px;
    }

    .service pre a {
        word-break: break-all;
    }

    .service pre .robotQuestion {
        word-break: normal;
    }

.customer {
    margin-left: 10px;
    margin-top: 5px;
    background-color: #19caa6;
    display: inline-block;
    padding: 10px 10px;
    float: right;
    word-break: break-all;
    word-wrap: break-word;
    color: #fff;
    border-radius: 3px;
    position: relative;
    max-width: 100%;
}

.chatmsg {
    margin-bottom: 14px;
    position: relative;
    overflow: hidden;
}

    .chatmsg p, .chatmsg:after {
        content: "";
        display: table;
        clear: both;
        word-break: break-word;
    }

.service-name {
    float: left;
    display: block;
    position: relative;
    font-size: 12px;
    color: #8d8d8d;
    margin-left: 40px;
}

.showtime {
    color: #aaa;
    position: relative;
    margin-bottom: 10px;
    font-size: 12px;
    text-align: center;
}

#show-more, .sendmsg {
    color: #19caa6;
    text-decoration: underline;
}

.icon-warn {
    background: url(../images/icon-warn.png) no-repeat;
    width: 17px;
    height: 17px;
    margin-right: 3px;
    display: inline-block;
    position: absolute;
    left: -20px;
}

.chat-finish, .qimo_warp .end-session-box {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 10;
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 100%;
    height: 100%;
    text-align: center;
    line-height: 130px;
}

.qimo_warp .end-session-box {
    background-color: #e6e6e6;
    line-height: normal;
}

    .qimo_warp .end-session-box div {
        color: #000;
        font-size: 14px;
        margin: 30px 20px;
        cursor: pointer;
        text-align: center;
        width: 60px;
        line-height: normal;
        display: inline-block;
    }

.chat-isAcceptOther {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 500;
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 100%;
    height: 100%;
    display: none;
}

.sys-msg {
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 80%;
    right: 10%;
    left: 10%;
    bottom: 130px;
    z-index: 4;
    position: absolute;
    font-size: 12px;
    text-align: center;
}

.isClose {
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    height: calc(100% - 50px);
    box-shadow: 0 1px 9pt #c7c9ca;
    padding: 10px 40px;
    width: 100%;
    background: rgba(0,0,0,.4);
    box-sizing: border-box;
}

.close_box {
    background: #fff;
    padding: 10px 10px 12px;
    font-size: 12px;
    line-height: 12px;
    border-radius: 4px;
    height: calc(100% - 24px);
    overflow: auto;
}

    .close_box dl {
        padding: 0;
        margin: 0;
        border-bottom: 1px solid #c9c9c9;
        line-height: 22px;
    }

    .close_box dt {
        color: #a7a7a7;
    }

    .close_box dd {
        float: right;
    }

        .close_box dd a {
            display: inline-block;
            margin-left: 10px;
            color: #1acaa4;
        }

    .close_box h3 {
        display: block;
        font-size: 12px;
        white-space: normal;
        color: #5e5e5e;
        padding: 20px 0;
        text-align: left;
        line-height: 18px;
    }

    .close_box li, .close_box ol, .close_box ul {
        list-style: none;
        padding: 0;
        margin: 0;
        text-align: center;
    }

        .close_box ol li {
            display: inline-block;
        }

.manual {
    cursor: pointer;
    color: #19caa6;
    float: right;
    font-size: 12px;
    margin: 3px 8px 0 0;
}

.leave-msg-box {
    display: none;
    width: 100%;
}

.row_item_input {
    margin: 5px 15px 0;
}

    .row_item_input.leave_msg {
        overflow: hidden;
        display: block;
    }

    .row_item_input.old_leave_msg {
        display: none;
    }

.textbox {
    margin-bottom: 10px;
    border: 1px solid #ccc;
    border-radius: 5px;
    box-shadow: none;
    padding: 0 10px;
}

.inputbox {
    border: 1px solid #ccc;
    border-radius: 5px;
    box-shadow: none;
    height: 25px;
    padding: 0 12px;
    width: 55%;
    float: left;
    line-height: 21px;
    overflow: hidden!important;
}

.leave_btn {
    width: 100%;
    border: none;
    color: #fff;
    background-color: #00b45f;
    border-radius: 5px;
    height: 30px;
    margin-top: 15px;
    font-size: 16px;
}

.ptext {
    margin-bottom: 5px;
    margin-top: 0;
}

.tips {
    background-color: #eb4f38;
    box-shadow: #999;
    color: #fff;
    font-size: 12px;
    padding: 5px;
    text-align: center;
    border-radius: 4px;
}

.ok {
    background-color: #11cd6e;
}

.grey {
    color: #999;
}

.row_item_input .leave_btn {
    -webkit-appearance: none;
}

.row_item_input input {
    font-size: 12px;
    outline: 0;
    border: none;
    width: 100%;
    margin: 0;
}

    .row_item_input input.inputbor {
        margin: 0;
        padding: 0;
        border-radius: 5px;
        box-shadow: none;
        height: 25px;
        width: 130px;
    }

.inputbox input {
    padding: 0;
    margin: 0;
}

.row_item_input textarea {
    font-size: 12px;
    outline: 0;
    padding: 6px 0;
    border: none;
    overflow: hidden;
}

.row_item_input #leavemsg_content {
    overflow: auto;
}

.leave_body p {
    margin: 15px 15px 10px;
    font-size: 14px;
}

.input_icon {
    width: 25px;
    height: 25px;
    background-color: #19caa6;
    float: left;
    margin-right: 5px;
}

.input_label {
    float: left;
    font-size: 12px;
    line-height: 27px;
    width: 85px;
    text-align: left;
    margin-right: 10px;
    padding-left: 10px;
    position: relative;
}

    .input_label .isEnable {
        color: red;
        position: absolute;
        left: 0;
    }

.leave_footer {
    margin: 10px 15px 0;
}

.showImage {
    display: none;
    width: 800px;
    height: 600px;
    overflow: auto;
}

.chatMsg img {
    max-width: 200px;
    max-height: 150px;
}

.chattype {
    position: absolute;
    left: 0;
    top: 50px;
    padding: 0;
    width: 100%;
    height: 100%;
    background: #eee;
    overflow-y: auto;
    line-height: 48px;
    color: #676767;
    text-align: center;
    z-index: 11;
}

    .chattype li, .chattype ul {
        float: none;
        list-style: none;
        margin: 0;
    }

#mtypelist {
    background: #eee;
    margin: -20px 14px 70px;
}

    #mtypelist.isSchedule {
        background: #eee;
        margin: -20px 40px 70px;
    }

    #mtypelist li {
        color: #676767;
        height: 3em;
        line-height: 3;
        background: #fff;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
        cursor: pointer;
        border: 1px solid #fff;
        width: calc(50% - 26px);
        float: left;
        margin: 20px 12px 0;
        display: inline-block;
        padding: 0 10px;
        box-sizing: border-box;
    }

    #mtypelist.isSchedule li {
        float: none;
        color: #676767;
        height: 3em;
        line-height: 3;
        margin: auto;
        margin-top: 20px;
        background: #fff;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
        cursor: pointer;
        border: 1px solid #fff;
        display: block;
        width: auto;
    }

.chattype p {
    padding: 10px 0;
}

.close_box .evaluates {
    margin-bottom: 4px;
}

.close_box .reasons {
    text-align: center;
    display: none;
    min-height: 32px;
    width: 100%;
    margin: 0 auto 4px;
}

.reasons .reason_li_text {
    -webkit-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
    word-break: break-all;
}

.reasons .reason_li_span {
    line-height: 18px;
    vertical-align: middle;
    width: 94%;
}

.reasons:after, .reasons:before {
    content: "";
    display: block;
}

.reasons:after {
    clear: both;
}

.reasons input {
    opacity: 0;
    margin: 0 0 0 -15px;
    cursor: pointer;
}

.submit_evaluate, .submit_evaluate_cancel {
    margin-right: 4px;
    text-align: center;
    border-radius: 3px;
    cursor: pointer;
    line-height: 30px;
    display: inline-block;
    font-size: 12px;
    border: 1px solid #000;
    width: 68px;
    padding: 0;
}

.submit_evaluate {
    color: #fff;
}

.submit_evaluate_cancel {
    background-color: #fff;
    color: #333;
    border: 1px solid #ccc;
}

.reasons label {
    -webkit-touch-callout: none;
    -webkit-user-select: none;
    -khtml-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
}

.reasons.active {
    display: block;
}

.reasons label {
    display: inline-block;
    width: 100%;
}

.evaluates label {
    display: block;
    text-align: left;
    margin: 0 2px 10px;
    cursor: pointer;
}

.evaluates input {
    margin: 0 3px 0 0;
    vertical-align: top;
}

.evaluates span {
    display: inline-block;
    max-width: calc(100% - 20px);
    line-height: 18px;
}

.proposal {
    font-size: 12px;
    padding: 3px 6px;
    box-sizing: border-box;
    width: 100%;
    margin: 10px 0;
    border: 1px solid #ccc;
}

.reasons span {
    display: inline-block;
    width: 100%;
    text-align: center;
}

.reasons input + span {
    background-color: #e6e6e6;
}

.esc_form {
    text-align: center;
}

    .esc_form .evaluateLi {
        width: 100%;
    }

    .esc_form textarea {
        outline: 0;
    }

.esc_form_easy, .evaluation_result {
    height: auto;
    text-align: center;
    background-color: #ccc;
    padding: 10px 0;
    font-size: 12px;
}

    .esc_form_easy label {
        font-size: 12px;
        margin: 2px 3px;
        display: inline-block;
    }

.wrap_title {
    margin-bottom: 6px;
}

#launch_evaluation {
    display: none;
}

.sys-outer-left {
    width: 100%;
    margin-top: 5px;
}

.clearall:after, .clearall:before {
    content: "";
    display: block;
}

.clearall:after {
    clear: both;
}

.browserVersionTips, .busyTips, .closeScreenShareTip, .closeVideoInvite, .dealSessionConfirm, .heartCheck, .judegClose, .robotAppraise, .satisfactionClose, .screenShareInvite, .socketDis, .videoInvite {
    position: absolute;
    z-index: 15;
    top: 25%;
    padding-bottom: 10px;
    left: 0;
    right: 0;
    margin: auto;
    width: 250px;
    border-color: #19caa6;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff;
}

    .closeScreenShareTip p, .closeVideoInvite p, .heartCheck p, .judegClose p, .robotAppraise p, .satisfactionClose p, .screenShareInvite p, .socketDis p, .videoInvite p {
        text-align: center;
        margin: 20px 0;
        font-size: 14px;
        line-height: 30px;
        padding: 0 5px;
    }

    .videoInvite p {
        margin: 0 0 10px;
    }

    .videoInvite .video_image_box {
        width: 100%;
        text-align: center;
    }

    .videoInvite img {
        width: 60px;
        display: inline-block;
        margin-top: 10px;
    }

.videoInviteReject {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
    background-color: #fff;
    color: #1f3d3a;
    border: 1px solid #19caa6;
}

.dealSessionConfirm, .satisfactionClose {
    text-align: center;
    top: 50px;
    width: 100%;
    height: 100%;
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5);
}

.satisfactionCloseBox {
    border-color: #fff;
    border-width: 3px 1px 1px 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px;
}

.satisfactionBtn {
    margin-top: 4px;
    text-align: center;
    border-radius: 3px;
    width: 35%;
    cursor: pointer;
    height: 30px;
    line-height: 30px;
    display: inline-block;
    font-size: 12px;
    border: 1px solid #000;
}

.satisfactionCheck {
    cursor: pointer;
    color: #000;
    background-color: #fff;
    border: 1px solid #ccc;
    display: inline-block;
    height: 30px;
    line-height: 28px;
    font-size: 12px;
    padding: 0 16px;
    border-radius: 16px;
    width: 62px;
}

    .satisfactionCheck .iconfont {
        color: #bfbfbf;
    }

    .satisfactionCheck.active {
        color: #19caa6;
        border-color: #19caa6;
    }

.heartCheck {
    text-align: center;
    top: 50px;
    width: 100%;
    height: calc(100% - 40px);
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5);
    display: none;
}

.heartCheckBox {
    border-color: #fff;
    border-width: 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px;
}

.socketDis {
    text-align: center;
    top: 50px;
    width: 100%;
    height: calc(100% - 40px);
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5);
    display: none;
}

.socketDisBox {
    border-color: #fff;
    border-width: 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px;
}

.heartCheckBtn, .socketDisBtn {
    margin-bottom: 10px;
}

#thanksAndCommentService {
    padding: 4px 0 8px;
}

.reason_li {
    cursor: pointer;
    color: #000;
    background-color: #fff;
    border: 1px solid #ccc;
    display: block;
    line-height: 30px;
    font-size: 12px;
    padding: 0 16px;
    border-radius: 6px;
}

.esc_form_reson .reason_li {
    width: 100%;
    margin-bottom: 10px;
}

.satisfactionBtnCommit {
    color: #fff;
    background-color: #19caa6;
    border: 1px solid #19caa6;
}

.satisfactionBtnColse {
    color: #000;
    border: 1px solid #ccc;
}

.judegCancelBtn {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    width: 35%;
    height: 30px;
    border: 1px solid;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
    background-color: #fff;
    color: #1f3d3a;
    border: 1px solid #19caa6;
}

.judegCloseBtn, .videoInviteAccept {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    background-color: #19caa6;
    color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
}

.csrAgingExpired, .dealSessionBox, .vipAssignFail {
    position: absolute;
    z-index: 1000;
    bottom: 45%;
    right: 10%;
    left: 10%;
    height: 140px;
    border-color: #19caa6;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff;
}

.dealSessionBox {
    top: 10%;
    bottom: unset;
    height: auto;
    padding: 0 10px 10px;
}

    .csrAgingExpired p, .dealSessionBox p, .vipAssignFail p {
        text-align: center;
        margin: 20px 0;
        font-size: 14px;
        line-height: 30px;
        padding: 0 5px;
    }

.acceptCsrAging, .acceptOtherAgent, .acceptOtherPeer, .heartCheckTodoBtn, .inviteAcceptOtherAgent, .socketReconnectionBtn {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    color: #fff;
    background-color: #19caa6;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
}

.refusedOtherAgent, .refusedOtherPeer {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    color: #444;
    background-color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    border: #ddd solid 1px;
    line-height: 30px;
}

.dealSessionPrompt {
    display: inline-block;
    margin-top: 10px;
    font-size: 12px;
    color: #595959;
}

.inviteAgentOffline {
    position: absolute;
    z-index: 1000;
    bottom: 45%;
    right: 10%;
    left: 10%;
    height: 140px;
    border-color: #19caa6;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff;
}

    .inviteAgentOffline p {
        text-align: center;
        margin: 20px 0;
        font-size: 14px;
        line-height: 30px;
        padding: 0 5px;
    }

.inviteRefusedOtherAgent, .socketReconnectLaterBtn {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    color: #444;
    background-color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    border: #ddd solid 1px;
    line-height: 30px;
}

#allQuestion {
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    width: 100%;
    background: #e6e6e6;
    box-sizing: border-box;
    padding: 26px 10px 10px;
    height: 320px;
    display: none;
}

.allQuestion_bot, .allQuestion_top {
    width: 100%;
}

.question_common, .question_groups {
    background: #fff;
    height: 260px;
    color: #5e5e5e;
    font-size: 12px;
    float: left;
    overflow-y: auto;
}

    .question_common li, .question_groups li {
        word-break: break-all;
        margin: 5px 0;
        cursor: pointer;
        max-height: 28px;
        overflow: hidden;
        box-sizing: border-box;
        line-height: 14px;
        padding-left: 5px;
    }

    .question_common span, .question_groups span {
        display: inline-block;
        line-height: 14px;
        float: left;
        padding: 0 5px 2px 5px;
    }

.allQuestion_top {
    margin-bottom: 4px;
    color: #5e5e5e;
    font-size: 14px;
}

    .allQuestion_top span, .question_common, .question_groups {
        display: inline-block;
    }

.title_one {
    width: 36%;
}

.question_groups {
    width: 38%;
    box-sizing: border-box;
    border-right: 2px solid #d9d9d9;
}

.title_two {
    width: 60%;
    margin-left: 2px;
}

.question_common {
    width: 62%;
}

::-webkit-scrollbar-track-piece {
    background-color: #fff;
}

#question-btn.active {
    background: #19caa6;
}

.question_groups li.active {
    background-color: #fff;
    color: #19caa6;
}

#imcsr {
    z-index: 15;
}

.outer-left img {
    width: auto;
    max-width: 100%;
    box-sizing: border-box;
}

#imgview {
    display: none;
    top: 0;
    bottom: 0;
    width: 100%;
    height: 100%;
    position: fixed;
    background: rgba(0,0,0,.8);
    text-align: center;
    vertical-align: middle;
    z-index: 1090;
}

    #imgview img {
        max-width: 90%;
        max-height: 80%;
    }

    #imgview b {
        height: 50px;
        display: block;
        position: absolute;
        top: 0;
        left: 0;
        width: 50px;
        z-index: 100000;
        line-height: 44px;
        text-align: left;
        color: #fff;
        text-indent: 10px;
        background: url(../images/back.png) no-repeat 2% 50%;
    }

    #imgview span {
        top: 50px;
        bottom: 0;
        position: absolute;
        left: 0;
        right: 0;
        text-align: center;
    }

.wechatFileUrl {
    text-decoration: underline;
}

.wechatFileDownload {
    cursor: pointer;
}

.conversation li .service a {
    color: #108ee9;
    text-decoration: none;
    cursor: pointer;
}

.conversation li a:hover {
    text-decoration: underline;
}

.conversation li .customer a {
    color: #fff;
}

#m7-video-list, #replace-con {
    display: none;
    position: absolute;
    width: 120px;
    background: #fff;
    left: 62px;
    bottom: 133px;
    border-radius: 4px;
    box-shadow: 0 0 14px rgba(0,38,87,.15);
    font-size: 14px;
    z-index: 1;
}

#m7-video-list {
    width: 100px;
}

    #m7-video-list ul, #replace-con ul {
        overflow-x: hidden;
        overflow-y: auto;
        max-height: 120px;
        border-radius: 4px;
    }

        #m7-video-list ul li, #replace-con ul li {
            cursor: pointer;
            text-overflow: ellipsis;
            white-space: nowrap;
            width: 100%;
            overflow: hidden;
            box-sizing: border-box;
            padding: 10px 2px 0;
            text-align: center;
        }

        #m7-video-list ul li {
            padding: 8px;
        }

            #m7-video-list ul li:last-child, #replace-con ul li:last-child {
                padding-bottom: 10px;
            }

            #m7-video-list ul li:hover, #replace-con ul li:hover {
                background: #e9fffb;
            }

    #m7-video-list:after, #replace-con:after {
        content: "";
        position: absolute;
        bottom: -6px;
        width: 0;
        left: 54px;
        height: 0;
        border-width: 6px 6px 0;
        border-style: solid;
        border-color: #fff transparent transparent;
    }

    #m7-video-list:after {
        left: 43px;
    }

.video-btn {
    width: 20px;
    height: 20px;
    cursor: pointer;
    float: left;
    position: relative;
    display: none;
}

.icon-video {
    width: 23px;
    height: 23px;
    cursor: pointer;
    vertical-align: middle;
    margin-right: 2px;
}

.icon-shareScreen {
    width: 20px;
    height: 20px;
    cursor: pointer;
    vertical-align: middle;
    margin-right: 2px;
}

.browserVersionTips {
    height: 186px;
}

    .browserVersionTips p {
        padding: 0 15px;
        margin: 20px 0;
        font-size: 14px;
        line-height: 30px;
    }

    .browserVersionTips .esc_talk, .busyTips .esc_talk {
        text-align: center;
    }

.busyTips p {
    padding: 0 15px;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px;
}

.englishTip {
    font-size: 16px!important;
    line-height: 20px!important;
}

.browserVersionTipsConfirm, .busyConfirm {
    text-align: center;
    margin: 0 auto;
    border-radius: 3px;
    color: #fff;
    background-color: #19caa6;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
}

.videoInviteAccept {
    background-color: #1abb9c;
    color: #fff;
}

.qimo_tooltip {
    background: grey;
    color: #fff;
    width: 35px;
    position: absolute;
    top: -33px;
    left: -6px;
    padding: 4px;
    font-size: 12px;
    border-radius: 4px;
    text-align: center;
}

    .qimo_tooltip:before {
        width: 0;
        height: 1px;
        border-width: 5px 5px;
        border-style: dashed solid dashed solid;
        border-color: grey transparent transparent transparent;
        font-size: 0;
        line-height: 0;
        content: "";
        position: absolute;
        top: 24px;
        left: 50%;
        transform: translateX(-5px);
    }

#face-btn .qimo_tooltip {
    left: -11px;
}

#image-btn .qimo_tooltip {
    left: -11px;
}

#file-btn .qimo_tooltip {
    left: -11px;
}

.video-btn .qimo_tooltip {
    left: -26px;
    width: 62px;
}

#question-btn .qimo_tooltip {
    left: -19px;
    width: 50px;
}

.replace-btn .qimo_tooltip {
    left: -36px;
    width: 84px;
}

.appraise-btn .qimo_tooltip {
    left: -18px;
    width: 48px;
}

#turn_agent .qimo_tooltip {
    width: 46px;
    left: -18px;
}

.reply_evaluation {
    display: inline-block;
    width: 100%;
    padding: 10px 10px 8px 0;
    text-align: right;
    box-sizing: border-box;
    position: relative;
    min-width: 168px;
}

    .reply_evaluation label {
        display: inline-block;
        cursor: pointer;
        font-size: 12px;
    }

        .reply_evaluation label input {
            display: none;
        }

.robot_evaluation_li {
    border-top: 1px solid #e5e6e7;
    display: none;
    padding-top: 4px;
    word-break: normal;
    font-size: 12px;
    color: #606266;
}

.reply_evaluation .reply_evaluation_two {
    margin-left: 6px;
    border-left: 1px solid #ccc;
    padding-left: 6px;
}

.reply_evaluation .iconfont {
    color: #ccc;
    margin-right: 4px;
}

.reply_evaluation .reply_evaluation_cover {
    position: absolute;
    display: none;
    width: 100%;
    height: 100%;
    top: 0;
}

.qimo_warp {
    width: 100%;
    height: 100%;
    overflow: hidden;
}

.qimo_davLeft {
    width: 169px;
    width: 167px\0/;
    height: 450px;
    float: left;
    overflow: hidden;
    display: none;
    border-right: 1px solid #ddd;
}

.qimo_content {
    width: 480px;
    position: relative;
    float: left;
    overflow: hidden;
    background-color: #f7f7f7;
}

.qimo_davRight {
    height: 450px;
    width: 169px;
    width: 167px\0/;
    float: left;
    overflow: hidden;
    display: none;
    border-left: 1px solid #ddd;
}

.qimo_dav_scroll {
    float: left;
    line-height: 30px;
    font-size: 12px;
    padding-left: 20px;
}

.qimo_dav_scrollX {
    overflow: hidden;
    width: 200px;
    float: left;
    margin-left: 20px;
    font-size: 12px;
    display: none;
    margin-top: 3px;
}

    .qimo_dav_scrollX .qimo {
        width: 8000%;
        height: 30px;
    }

        .qimo_dav_scrollX .qimo div {
            float: left;
        }

        .qimo_dav_scrollX .qimo ul {
            float: left;
            height: 30px;
            overflow: hidden;
            zoom: 1;
        }

            .qimo_dav_scrollX .qimo ul li {
                float: left;
                line-height: 30px;
                list-style: none;
            }

    .qimo_dav_scrollX li a {
        margin-right: 10px;
        color: #4d4d4d;
    }

        .qimo_dav_scrollX li a:hover {
            text-decoration: underline;
            color: #901d22;
        }

.scrollNews {
    padding-top: 4px;
    position: relative;
}

.qimo_dav_scrollY div {
    position: absolute;
}

.qimo_dav_scrollY a {
    cursor: pointer;
    font-size: 12px;
    text-decoration: none;
    margin: 0;
    padding: 0;
    display: inline-block;
    height: 20px;
    line-height: 20px;
    float: left;
    color: #4d4d4d;
}

    .qimo_dav_scrollY a:hover {
        text-decoration: underline;
        color: #901d22;
    }

.qimo_dav_scrollY li {
    list-style: none;
    line-height: 20px;
    display: block;
    height: 20px;
}

#newScrollY {
    padding-right: 2px;
    font-weight: 400;
    overflow: hidden;
    max-width: 202px;
    line-height: 20px;
    height: 20px;
    float: left;
    padding-left: 20px;
    display: none;
}

.float_dav {
    display: block;
    position: relative;
    box-sizing: border-box;
    border: 1px solid #ccc;
    padding: 10px 25px;
    background: #f7f7f7;
    z-index: 10;
    top: 10px;
    margin: 0 15px 0 10px;
}

.float_dav_content {
    overflow: hidden;
    width: 100%;
}

.float_dav .float_icon_left {
    left: -1px;
    top: -1px;
    border-bottom: 5px solid #f7f7f7;
    border-right: 5px solid #f7f7f7;
}

.float_dav .float_icon_right {
    right: -1px;
    bottom: -1px;
    border-top: 5px solid #f7f7f7;
    border-left: 5px solid #f7f7f7;
}

.float_dav .float_icon {
    width: 18px;
    height: 16px;
    display: block;
    position: absolute;
}

    .float_dav .float_icon img {
        width: 100%;
        height: 100%;
    }

.user-avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    float: left;
    position: absolute;
    left: 0;
    top: 22px;
    overflow: hidden;
}

    .user-avatar img {
        width: 100%;
        height: 100%;
    }

.robotAvatar img {
    width: 100%;
    height: 100%;
}

.systemAvatar img {
    width: 100%;
    height: 100%;
}

.zuoxiAvatar img {
    width: 100%;
    height: 100%;
}

.qimo_hide {
    display: none!important;
}

.qimo_show {
    display: block;
}

#mtypelist.isSchedule .qimo_li_small {
    margin: 0 auto;
    margin-top: 20px;
    width: 80%;
}

#qimo_videopup {
    position: absolute;
    width: 100%;
    height: 100%;
    z-index: 10;
    top: 0;
}

.endsession_btn, .evalution_btn {
    display: inline-block;
}

.evaluation_easy .disabled {
    background-color: #aaa;
    cursor: default;
}

#turn_agent {
    position: relative;
}

.qimo_richText {
    cursor: pointer;
    width: 200px;
    height: 60px;
    padding: 5px;
}

    .qimo_richText .qimo_richTextTitle {
        width: 200px;
        font-size: 14px;
        display: -webkit-box;
        -webkit-box-orient: vertical;
        -webkit-line-clamp: 2;
        overflow: hidden;
        text-decoration: underline;
    }

.qimo_richTextBottom {
    width: 200px;
    margin-top: 6px;
}

.qimo_richTextDesc {
    display: inline-block!important;
    color: #999;
    font-size: 12px;
}

.qimo_richTextImg {
    display: inline-block;
    float: right;
    width: 55px!important;
    height: 40px;
}

.question-btn-wap {
    display: none;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    overflow: hidden;
    line-height: 0;
    vertical-align: middle;
    cursor: pointer;
}

.evaluation-btn, .robot-evaluation-btn, .transfer-btn {
    border: 1px solid #fff;
    font-size: 12px;
    height: 20px;
    line-height: 20px;
    display: none;
    vertical-align: middle;
    margin-left: 10px;
    cursor: pointer;
    padding: 4px 6px;
    border-radius: 6px;
}

.wap-footer .msg-input {
    position: unset;
}

.input-box-wap {
    max-height: 6em;
    border: 1px solid #d9d9d9;
    outline-color: transparent;
    width: calc(100% - 140px);
    width: -moz-calc(100% - 140px);
    width: -webkit-calc(100% - 140px);
    line-height: 20px;
    height: 30px;
    padding: 4px;
    overflow: visible;
    resize: none;
    outline: 0;
    display: inline-block;
    font-size: 14px;
    border-radius: 6px;
    box-sizing: border-box;
    cursor: pointer;
    vertical-align: bottom;
    -webkit-user-select: initial;
    -moz-user-select: initial;
    -ms-user-select: initial;
    user-select: initial;
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
}

.toolbar-btn {
    width: 26px;
    height: 26px;
    border-radius: 50%;
    display: inline-block;
    text-align: center;
    line-height: 24px;
    margin: 2px 10px;
    vertical-align: bottom;
    cursor: pointer;
}

.send-msg-box {
    padding: 10px 2px;
    font-size: 0;
}

    .send-msg-box #face-btn {
        width: 26px;
        height: 26px;
        background-color: transparent;
        display: inline-block;
        margin: 2px 10px;
        float: none;
        vertical-align: bottom;
    }

#chatmsg_submit {
    background: 0 0;
    font-size: 12px;
}

.send-msg-box .submit-btn {
    height: 28px;
    box-sizing: border-box;
    border-radius: 6px;
    display: inline-block;
    vertical-align: bottom;
    cursor: pointer;
}

.wap-container .m7_content {
    bottom: 42px;
    top: 50px;
}

.wap-container .wap-footer {
    min-height: 50px;
}

.wap-container .face-con {
    position: static;
    padding: 10px;
    box-sizing: border-box;
}

.wap-container .ser-info .logo img {
    width: 100%;
    line-height: 100%;
    height: 100%;
    display: inline-block;
}

#allQuestion.allQuestion-wap {
    background: rgba(0,0,0,.4);
    top: 0;
    padding-top: 80px;
}

.wap-container .question_common {
    width: 58%;
}

.wap-container .question_common, .wap-container .question_groups {
    float: left;
    box-sizing: border-box;
}

    .wap-container .question_common li, .wap-container .question_groups li {
        word-break: break-all;
        cursor: pointer;
        max-height: 38px;
        overflow: hidden;
        box-sizing: border-box;
        line-height: 14px;
        padding: 5px;
        margin: 0;
    }

.wap-container .question_btn {
    font-size: 12px;
    text-align: center;
    padding-top: 6px;
}

    .wap-container .question_btn span {
        padding: 6px 10px;
        display: inline-block;
        border: 1px solid #b3b3b3;
        border-radius: 6px;
        cursor: pointer;
    }

.wap-container .agent-ul, .wap-container .more-btn-wap {
    display: none;
    font-size: 12px;
    height: 110px;
}

.wap-container #m7-video-list, .wap-container #replace-con {
    display: none;
    font-size: 14px;
    position: static;
    width: auto;
    box-shadow: none;
    height: 110px;
}

    .wap-container #m7-video-list ul, .wap-container #replace-con ul {
        height: 100%;
    }

        .wap-container #replace-con ul li {
            padding: 4px 20px;
            text-align: center;
        }

        .wap-container #m7-video-list ul li {
            padding: 10px 20px;
            text-align: center;
        }

.wap-container .ser-info {
    height: 100%;
    margin: 0 auto;
    text-align: left;
    width: 100vw;
    float: left;
    line-height: 50px;
    padding: 0 90px 0 10px;
    vertical-align: top;
    font-size: 0;
    box-sizing: border-box;
    position: relative;
}

    .wap-container .ser-info .logo {
        max-height: 32px;
        max-width: 100px;
        overflow: hidden;
        float: unset;
        vertical-align: middle;
    }

    .wap-container .ser-info .left {
        display: inline-block;
        height: 100%;
        width: 100%;
        vertical-align: middle;
    }

    .wap-container .ser-info .right {
        text-align: right;
        -webkit-box-sizing: border-box;
        -moz-box-sizing: border-box;
        box-sizing: border-box;
        font-size: 0;
        line-height: 50px;
        position: absolute;
        right: 10px;
        top: 0;
    }

.wap-container .ser-company {
    max-width: calc(100% - 120px);
    max-width: -moz-calc(100% - 120px);
    max-width: -webkit-calc(100% - 120px);
}

.wap-container .connect-info, .wap-container .ser-company {
    vertical-align: top;
}

.wap-container .sys-msg {
    bottom: unset;
    top: -18px;
}

.wap-container .in-input {
    display: none;
    font-size: 12px;
    vertical-align: top;
    margin-left: 6px;
}

.wap-container .allQuestion_bot {
    height: calc(100% - 90px);
    height: -moz-calc(100% - 90px);
    height: -webkit-calc(100% - 90px);
}

.wap-container .send-msg-mask {
    position: absolute;
    width: 100%;
    height: 50px;
    bottom: 0;
    background: #000;
    opacity: .6;
    display: none;
}

.wap-container .end-session-box {
    height: 50px;
    width: 100%;
    background: #fff;
    text-align: center;
    line-height: 50px;
    position: absolute;
    bottom: 0;
    display: none;
}

    .wap-container .end-session-box span {
        color: #fff;
        display: inline-block;
        background: #19caa6;
        height: 30px;
        line-height: 30px;
        cursor: pointer;
        padding: 0 10px;
        margin: 0 10px;
    }

.wap-container .more-btn-wap #replace-btn {
    display: none;
}

.leave-title {
    line-height: 50px;
    text-align: center;
    height: 100%;
}

.chatGoodsmsg .m7_goods {
    width: 100%;
    overflow: hidden;
    background: #fff;
    margin-bottom: 10px;
    border: solid 1px #d9d9d9;
    border-radius: 2px;
}

.chatGoodsmsg .m7GoodInfo_pro {
    padding: 10px;
    margin: 0;
    vertical-align: top;
}

    .chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft {
        height: 50px;
        width: 50px;
        text-align: center;
        vertical-align: center;
        display: inline-block;
    }

        .chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft img {
            max-height: 50px;
            max-width: 50px;
        }

.chatGoodsmsg .m7GoodInfoRight {
    display: inline-block;
    vertical-align: top;
}

    .chatGoodsmsg .m7GoodInfoRight span {
        display: inline-block;
        overflow: hidden;
        width: 100%;
        text-overflow: ellipsis;
        -o-text-overflow: ellipsis;
        -moz-text-overflow: ellipsis;
        -webkit-text-overflow: ellipsis;
        display: -webkit-box;
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
    }

    .chatGoodsmsg .m7GoodInfoRight .m7_ptit {
        position: relative;
        color: #000;
        font-size: 12px;
        line-height: 1.4em;
        height: 2.8em;
        overflow: hidden;
    }

.outer-right .cardInfoMsgRight .m7_pinfo {
    font-size: 12px;
    color: #595959;
}

.outer-right .cardInfoMsgRight .m7_price {
    font-size: 14px;
    color: #ff6b6b;
}

.chatGoodsmsg .m7_send_goods {
    display: block;
    padding: 0 25px;
    width: 2em;
    margin: 0 auto 10px;
    color: #73aaea;
    border: 1px solid #73aaea;
    border-radius: 13px;
    cursor: pointer;
    font-size: 14px;
}

.outer-right.m7_goods {
    width: 80%;
    border: solid 1px #d9d9d9;
    cursor: pointer;
    background: #fff;
    border-radius: 2px;
}

    .outer-right.m7_goods:before {
        border: none;
    }

    .outer-right.m7_goods .m7_pro {
        padding: 5px 0 5px 5px;
    }

    .outer-right.m7_goods .cardInfoMsgLeft {
        width: 50px;
        height: 50px;
        display: inline-block;
        margin-right: 10px;
    }

.outer-right .cardInfoMsgLeft .cardInfoMsgLeftImg {
    max-width: 50px;
    max-height: 50px;
}

.outer-right .cardInfoMsgRight {
    display: inline-block;
    vertical-align: top;
}

    .outer-right .cardInfoMsgRight span {
        display: inline-block;
        overflow: hidden;
        white-space: nowrap;
        width: 100%;
        text-overflow: ellipsis;
    }

    .outer-right .cardInfoMsgRight .cardInfoMsgRight1 {
        font-size: 12px;
        color: #000;
    }

    .outer-right .cardInfoMsgRight .cardInfoMsgRight2 {
        font-size: 12px;
        color: #595959;
    }

    .outer-right .cardInfoMsgRight .cardInfoMsgRight3 {
        font-size: 14px;
        color: #ff6b6b;
    }

.more-btn-wap #file-btn, .more-btn-wap #image-btn-wap, .more-btn-wap #replace-btn, .more-btn-wap #video-btn {
    float: left;
    margin: 12px 0 0 12px;
    width: 48px;
    height: 64px;
    cursor: pointer;
    position: relative;
}

.more-btn-wap #file-btn-img {
    cursor: pointer;
}

.file-btn-seat {
    width: 48px;
    height: 64px;
}

.robotQuestion {
    color: #108ee9!important;
    text-decoration: none!important;
}

    .robotQuestion:hover {
        text-decoration: underline!important;
    }

.font20 {
    font-size: 20px!important;
}

.customerMsgTime {
    font-size: 12px;
    color: #8d8d8d;
    margin-right: 10px;
    float: right;
}

.agentMsgTime {
    margin-left: 9px;
}

.customerMsgTime {
    font-size: 12px;
    color: #8d8d8d;
    margin-right: 10px;
    float: right;
}

.agentMsgTime {
    margin-left: 9px;
}

.m7_speech_text_btn, .m7_voice_con {
    cursor: pointer;
    display: inline-block;
}

.outer-left .m7_speech_text_btn {
    font-size: 18px;
    height: 18px;
    vertical-align: middle;
    color: #a7a7a7;
}

.outer-left .m7_speech_text_loading {
    display: none;
    vertical-align: middle;
    height: 18px;
}

.m7_speech_text_loading img {
    width: 18px;
    vertical-align: middle;
}

.outer-left .m7_voice {
    float: none;
}

.m7_speech_text_con {
    display: none;
    max-width: 80%;
    margin-top: 8px;
}

.m7_speech_text {
    border-radius: 4px;
    background: #fff;
    padding: 4px 10px;
    word-break: break-all;
    display: inline-block;
}

.m7_voice_second {
    display: inline-block;
    height: 16px;
    vertical-align: middle;
    width: 30px;
    text-align: center;
}

.m7_voice_icon {
    display: inline-block;
    width: 16px;
    height: 16px;
    background: url(../images/voice.png) no-repeat;
    background-size: auto 100%;
    vertical-align: middle;
    margin-right: 6px;
}

.m7_voice_play .m7_voice_icon {
    background: url(../images/voice2.gif) no-repeat;
    background-size: auto 100%;
}

.association_arr {
    display: none;
    position: absolute;
    bottom: 130px;
    font-size: 14px;
    width: 100%;
    background: #fff;
    border: 1px solid #dfdfdf;
    box-sizing: border-box;
    border-bottom: none;
}

    .association_arr.wap_page, .mobileChat.m7_support .association_arr.wap_page, .wap-container.mobileChat .association_arr.wap_page {
        bottom: unset;
        border: 1px solid #dfdfdf;
        top: 0;
    }

    .association_arr.wap_page_pc {
        width: calc(100vw - 144px);
        left: 48px;
    }

.association_click {
    height: 40px;
    line-height: 40px;
    overflow: hidden;
    padding: 0 10px;
    white-space: nowrap;
    text-overflow: ellipsis;
    cursor: pointer;
    box-sizing: border-box;
    color: #777;
    position: relative;
}

    .association_click:after {
        content: "";
        position: absolute;
        bottom: 1px;
        width: 100%;
        left: 10px;
        height: 1px;
        background: #ddd;
    }

    .association_click:last-child:after {
        display: none;
    }

.flow_btn_mseeage {
    width: 234px;
    padding-right: 0;
    position: relative;
}

    .flow_btn_mseeage .flow_tip {
        margin-bottom: 12px;
        padding-bottom: 12px;
        border-bottom: 1px solid #ebebeb;
    }

    .flow_btn_mseeage .flow_btn_li {
        width: 102px;
        height: 40px;
        display: inline-table;
        text-align: center;
        background: #f2f2f2;
        overflow: hidden;
        vertical-align: middle;
        box-sizing: border-box;
        padding: 0 6px;
    }

    .flow_btn_mseeage .flow_btn_text {
        font-size: 12px;
        display: table-cell;
        vertical-align: middle;
        line-height: 20px;
    }

.flow_btn_page {
    margin-right: 8px;
}

.flow_btn_mseeage .flow_page_btn {
    width: 106px;
    display: inline-block;
    box-sizing: border-box;
    padding: 0 10px;
    font-size: 18px;
}

.flow_btn_mseeage .flow_left_page {
    text-align: right;
}

.flow_btn_mseeage .disabled {
    color: #d9d9d9;
}

.is_robot .flow_btn_li, .is_robot .flow_list_li, .is_robot .flow_page_btn {
    cursor: pointer;
}

.flow_btn_mseeage .mask_box {
    display: inline-block;
    width: 100px;
    height: 40px;
    margin: 6px 6px 0 8px;
    overflow: hidden;
}

.flow_btn_mseeage.flow_style_list .flow_btn_li {
    width: 100%;
    margin: 0;
}

.flow_btn_mseeage.flow_style_list .mask_box {
    width: 100%;
    margin: 6px 0 0;
}

.flow_btn_mseeage.flow_style_list .flow_btn_text {
    line-height: 40px;
}

.evaluation-tip {
    margin-bottom: 8px;
    color: #f56c6c;
}

#recommend_arr {
    display: none;
    bottom: 130px;
    font-size: 14px;
    width: 100%;
    background: #f7f7f7;
    box-sizing: border-box;
    border-bottom: none;
    height: 36px;
    line-height: 30px;
}

.recommend_arr_moor_chat {
    position: absolute;
}

.recommend_ul {
    position: absolute;
    left: 0;
    height: 30px;
    width: auto;
    white-space: nowrap;
    padding: 0 8px;
}

.recommend_height {
    bottom: 166px;
}

.recommend_li {
    display: inline-block;
    height: 24px;
    line-height: 24px;
    vertical-align: middle;
    background: #fff;
    border-radius: 10px;
    padding: 0 10px;
    margin: 4px;
    font-size: 12px;
    cursor: pointer;
    box-shadow: 0 0 6px #aaa;
}

.recommend_btn {
    width: 20px;
    height: 30px;
    font-size: 14px;
    float: left;
    text-align: center;
    cursor: pointer;
}

    .recommend_btn.rt {
        float: right;
    }

    .recommend_btn.disabled {
        cursor: auto;
        color: #bbb;
    }

#recommend_arr.IeClass, #recommend_arr.fireFoxClass {
    width: calc(100% - 16px);
    overflow: hidden;
}

.fireFoxClass .recommend_center {
    width: calc(100% + 32px);
    margin-left: -16px;
}

.fireFoxClass .recommend_ul .recommend_li:first-child {
    margin-left: 20px;
}

.fireFoxClass .recommend_ul .recommend_li:last-child {
    margin-right: 12px;
}

.IeClass .recommend_center {
    width: calc(100% + 60px);
    margin-left: -30px;
}

.IeClass .recommend_ul .recommend_li:first-child {
    margin-left: 32px;
}

.IeClass .recommend_ul .recommend_li:last-child {
    margin-right: 32px;
}

.IeClass .recommend_ul .recommend_li_ie8 {
    margin-right: 42px;
}

.recommend_center {
    display: inline-block;
    width: 98%;
    position: relative;
    height: 48px;
    font-size: 14px;
    overflow-y: hidden;
    overflow-x: auto;
}

.wap-container #recommend_arr {
    bottom: unset;
    overflow: hidden;
}

.wap-container .recommend_height {
    bottom: unset;
}

.service .robotQuestionTitle {
    margin-bottom: 8px;
    display: inline-block;
}

.service .robotQuestionSplit {
    width: 100%;
    height: 1px;
    background: #ebebeb;
    margin: 14px 0;
}

.service .robotQuestion {
    margin-bottom: 4px;
    display: inline-block;
}

.web_chat_box {
    width: 480px;
    height: 500px;
    margin: auto;
    position: absolute;
    left: 0;
    right: 0;
    top: 0;
    bottom: 0;
}

    .web_chat_box.from_moblie {
        width: auto;
        height: auto;
    }

.leaveMsgReply, .offlineMsgReply {
    margin-left: 8px;
}

.m7ProductInfoBox {
    background: #fff;
    padding: 6px;
}

#m7ProductText {
    font-size: 14px;
    vertical-align: top;
}

.m7ProductSubTit {
    height: 16px;
}

.m7ProductTit {
    margin-bottom: 6px;
}

.m7ProductSubTit, .m7_product_subtit_box, .m7_product_subtit_in {
    font-size: 12px;
    color: #878787;
    margin-bottom: 16px;
}

#m7ProductImg {
    display: none;
    margin-right: 10px;
    width: 80px;
    height: 80px;
}

    #m7ProductImg img, .m7_product_img_box img {
        max-width: 80px;
        max-height: 80px;
    }

.m7ProductBtn {
    text-align: right;
}

.m7ProductSendBtn {
    font-size: 12px;
    margin: 0;
    border: 0;
    -webkit-appearance: none;
    padding: 4px 10px;
    background: #19caa6;
    color: #fff;
    border-radius: 6px;
    cursor: pointer;
    max-width: 100px;
}

.chatProductMsg {
    margin-bottom: 14px;
}

.new_card_info_box {
    background: #fff;
    cursor: pointer;
}

.m7_product_tit_box {
    display: inline-block;
    width: calc(100% - 96px);
    font-size: 14px;
    vertical-align: top;
}

.m7_product_subtit_in, .m7_product_tit_in {
    overflow: hidden;
    width: 100%;
    text-overflow: ellipsis;
    -o-text-overflow: ellipsis;
    -moz-text-overflow: ellipsis;
    -webkit-text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    margin-bottom: 4px;
}

.m7_product {
    padding: 6px;
    box-sizing: border-box;
    margin: 0;
    width: 100%;
}

.m7_product_img_box {
    display: inline-block;
    margin-right: 10px;
    width: 80px;
    height: 80px;
}

.text_ellipsis {
    text-overflow: ellipsis;
    overflow: hidden;
    white-space: nowrap;
}

.m7_product_othertitle {
    font-size: 12px;
    color: #595959;
    margin-bottom: 6px;
}

.m7_product_price {
    max-width: 6em;
    overflow: hidden;
    display: inline-block;
    float: left;
}

.m7_product_status {
    float: right;
    vertical-align: top;
    max-width: 4em;
}

.m7_product_tit_out {
    margin-bottom: 4px;
}

.m7_product_subtit_box {
    margin-bottom: 10px;
}

    .m7_product_subtit_box span {
        display: inline-block;
        vertical-align: top;
    }

.m7_product_subtit_out {
    width: calc(100% - 2.6em);
}

.m7_product_price {
    color: #ff6b6b;
}

.m7msgStatus {
    display: none;
    position: absolute;
    font-size: 12px;
    color: #8d8d8d;
    left: -36px;
    top: calc(50% - 8px);
}

.isCustomerRead .m7msgStatus {
    display: block;
}

.mobileChat .footer {
    bottom: 20px;
}

.mobileChat #recommend_arr, .mobileChat .m7_content {
    bottom: 150px;
}

.mobileChat .recommend_height {
    bottom: 186px;
}

.mobileChat .association_arr {
    bottom: 150px;
}

.qimo_warp .mobileChat .end-session-box {
    height: calc(100% + 20px);
}

.m7_footer_support {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: 26px;
    line-height: 26px;
    text-align: center;
    font-size: 12px;
    background: #fafafa;
    display: none;
}

    .m7_footer_support a {
        color: #b3b3b3;
    }

.qimo_content.m7_support #recommend_arr, .qimo_content.m7_support .association_arr, .qimo_content.m7_support .m7_content {
    bottom: 156px;
}

.qimo_content.m7_support .recommend_height {
    bottom: 192px;
}

.qimo_content.m7_support .footer, .wap-container.m7_support .wap-footer {
    bottom: 26px;
}

.qimo_content.m7_support .m7_footer_support, .wap-container.m7_support .m7_footer_support {
    display: block;
}

.mobileChat.m7_support #recommend_arr, .mobileChat.m7_support .association_arr, .mobileChat.m7_support .m7_content {
    bottom: 176px;
}

.mobileChat.m7_support .recommend_height {
    bottom: 212px;
}

.mobileChat.m7_support .footer, .mobileChat.m7_support .wap-footer {
    bottom: 46px;
}

.mobileChat .m7_footer_support {
    height: 46px;
}

.session_form {
    width: 90%;
    background: #fff;
    border: 1px solid #e5e6e7;
    border-radius: 6px;
    margin-top: 10px;
    padding: 8px 0;
}

    .session_form .session_form_input input {
        border-color: #e5e6e7;
        outline: 0;
        font-size: 12px;
        padding: 3px 6px;
        box-sizing: border-box;
        width: calc(100% - 16px);
        margin: 6px 0;
        border: 1px solid #ccc;
    }

    .session_form .m7_do_action {
        padding-top: 10px;
        border-top: 1px solid #e5e6e7;
        margin-top: 6px;
        cursor: pointer;
        text-align: center;
    }

    .session_form .session_form_input {
        position: relative;
        padding-left: 16px;
    }

        .session_form .session_form_input span {
            position: absolute;
            left: 6px;
            top: 10px;
        }

        .session_form .session_form_input.true span {
            color: red;
        }

        .session_form .session_form_input.false span {
            color: #fff;
        }

    .session_form .formCon {
        display: none;
        padding-left: 10px;
    }

    .session_form .formConLi span {
        word-break: break-word;
    }

    .session_form .formConLi {
        line-height: 20px;
    }

.session_form_con {
    padding-left: 10px;
}

.session_form_head_tip {
    padding: 0 16px;
    word-break: break-word;
}

.sessionFormTip {
    text-align: center;
    color: red;
}